Confusion | Noun | con·fu·sion | \ kən-ˈfyü-zhən
Definition of confusion

1 : an act or instance of confusing confusion of the issue
2a : the quality or state of being confused Try to relieve their confusion. mental confusion
b : a confused mass or mixture a confusion of voices

You feel confused when you receive information that you cannot match with what you already know or believe to be true. For example, when someone you don’t know approaches you at a party and starts talking to you as if they have known you for years, or when you accidentally turned two pages of a novel at once and don’t understand the apparent jump in the story.

When people are confused, there are likely to be three outcomes: they hold on to their current beliefs and dismiss the new piece of information, they assimilate the new piece of information and overwrite the old one; or they find a way to hold both beliefs without conflict. Paradoxes are examples of the latter: at first, they seem to contain two opposing pieces of information, but upon scrutiny, the opposition was only apparent.